FAQ
About Tot Guard
What can I find at Tot Guard?
We offer baby monitors and baby safety products from Bebcare, Babysense, Motorola Nursery, CuboAi, Nanit, Dreambaby, and Safety Innovations. Our product information explains how each item works, what setup it needs, and where it may fit into your home.
How can I choose the right baby monitor?
Start with the connection type and the view you need. Some monitors use a private local connection, while others use WiFi. Check the product details for setup requirements and features so you can choose a monitor that suits your room, routine, and need for a clear view.
Do you sell home safety products?
Yes. Our selection includes products for everyday childproofing, such as safety gates, cabinet and drawer locks, corner protectors, bath-care items, feeding accessories, and other nursery safety products.
Orders and payment
Which payment methods do you accept?
You can pay with a credit card or PayPal.
How do I use the Tot Guard discount?
Enter TOTSAFE10 at checkout to receive 10% off one site-wide order.
What should I do if I need help with an order?
Email our team at support@totguard.baby. We are based in the United States and answer on business days.
Shipping
Where does Tot Guard ship?
We ship worldwide.
How much does shipping cost?
Orders of $40 or more qualify for free shipping. Orders below $40 have an $8 shipping fee.
How long does delivery take?
Delivery usually takes 7 to 15 business days.
Returns and refunds
How long do I have to return an item?
You may return an item within 30 days. Returns must be sent by mail, and you pay the return shipping cost unless the item is defective.
What happens after an eligible return?
Eligible returns receive a full refund. When an item is defective, Tot Guard provides free return shipping and a full refund.
How do I start a return?
Email support@totguard.baby so our team can help with the return process. Include your order details and explain whether the item is defective.
Warranty
Do your products come with a warranty?
Products carry their manufacturer's warranty. Tot Guard also accepts returns by mail within 30 days, with free return shipping for defective items and a full refund.
Contact
How can I contact Tot Guard?
Email us at support@totguard.baby. Our team is based in the United States and responds on business days.